About
Highly analytical and results-oriented professional with almost 3.5 years of experience, transitioning into a Business Analyst role. Possessing a proven track record in optimizing business processes within Sales Operations professional with expertise in product management, sales transformation, CRM and customer experience transformation, and skilled in gathering requirements, BRD/FRD documentation, UAT, and cross-functional collaboration. Proven success in process optimization, forecasting, budgeting, and delivering business solutions that reduce costs and improve efficiency. Committed to continuous process improvement and delivering tangible value through data-driven insights and strategic recommendations. Seeking to apply comprehensive operational knowledge and a proactive approach to impact organizational growth in a dynamic Business Analyst capacity.
Skills & Expertise (26)
Work Experience
Senior Process Executive - Data
Cognizant Technology Solutions
May 2021 - May 2022
A strategic initiative focused on enhancing a Global Customer Case Management System (CRM platform) used by interaction teams across multiple regions and communication channels. Responsibilities included eliciting and refining business requirements, serving as a cross-functional liaison, conducting Root Cause Analysis, analyzing dispute validity, and facilitating working sessions with stakeholders.
Product Support Representative
Thomson Reuters India
Jan 2023 - Jul 2025
Design and optimization initiatives focused on the strategic enhancement and workflow optimization of in-house tax automation software used by global clients for critical compliance filings. Responsibilities included eliciting and documenting requirements, performing in-depth Root Cause Analysis, authoring testable User Stories and Acceptance Criteria, modeling and analyzing tax preparation workflows, analyzing dispute processes, designing system flags and validation checks, validating solution prototypes, and designing reporting dashboards.
Education
Master of Computer Application - Loyola Academy Degree & PG College
2014 - 2017 · Afghanistan
Bachelor of Science (M.E. Cs) - Bhavans Vivekananda Degree College
2011 - 2014 · Afghanistan
Certifications
Business Analyst programme
Dwaytech · 2022
