About
IT professional with 4.8 years of experience across business operations support, enterprise applications, backend systems, and stakeholder coordination within automotive and logistics domains. Experienced in requirement gathering, Agile collaboration, functional documentation, incident analysis, and cross-functional communication. Currently pursuing an MBA in General Management and seeking opportunities in Business Analysis, Data Analysis, Product Operations, Project Coordination, or Functional Consulting roles.
Skills & Expertise (16)
Work Experience
Technology Analyst
Infosys
Jan 2025 - Present
Worked closely with internal stakeholders to understand functional and operational requirements for enterprise applications. Supported release planning and deployment activities by coordinating with development, QA, and operations teams. Analyzed operational trends and recurring application issues to support business continuity and improve stakeholder visibility into system performance. Documented functional changes, deployment notes, and process updates for cross-team reference.
Senior Systems Engineer
Infosys
Nov 2023 - Dec 2024
Collaborated with business users and product owners to understand requirements and clarify functional expectations. Translated business needs into functional specifications, user stories, and acceptance criteria for development teams. Participated in Agile ceremonies including sprint planning, backlog grooming, reviews, and retrospectives. Coordinated with QA teams to support test case validation and defect triaging based on business priority. Ensured timely delivery of features by acting as a communication bridge between business and technical teams.
Systems Engineer
Infosys
Sep 2021 - Oct 2023
Supported large-scale automotive domain applications for global clients including JLR, BMW, and Volvo. Handled production support incidents, ensuring minimal business disruption and SLA adherence. Prepared functional documentation, daily status reports, and dashboards for business stakeholders. Used Excel for data analysis, issue tracking, and identification of recurring operational problems. Gained strong exposure to enterprise processes, stakeholder communication, and cross-team coordination.
Education
MBA – General Management - Amrita Vishwa Vidyapeetham
- · Afghanistan
B. Tech – Computer Science and Engineering - LBS Institute of Technology for Women
- 2021 · Afghanistan
Certifications
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Skills (16)
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