Devi Priya Anumala
Technical Process Executive
About
Technical Process Executive with experience in Microsoft Xbox technical and account support, specializing in technical troubleshooting, network diagnostics, account management, and remote customer assistance. Skilled in resolving DNS, NAT, connectivity, installation, update, application, and account-access issues across Xbox and PC platforms. Experienced in CRM-based case management, escalation handling, technical documentation, and maintaining CSAT, AHT, and quality standards.
Skills & Expertise (17)
Work Experience
Technical Process Executive
Infosys BPM
Oct 2025 - Present
Provide technical and account support for Xbox customers, resolving account access, subscriptions, purchases, refunds, privacy, and password-related issues. Troubleshoot Xbox Live connectivity, DNS, NAT, download, installation, update, error-code, and application performance issues across Xbox and PC platforms. Perform remote diagnostics and structured troubleshooting to identify technical issues and provide effective resolutions. Manage complex cases through CRM and case-management tools, maintaining accurate technical notes, troubleshooting history, and customer interactions. Escalate unresolved technical issues with relevant diagnostic information and follow up with customers until case closure. Utilize Microsoft Copilot, Cowork, knowledge-base resources, and remote support tools while maintaining CSAT, AHT, quality, and productivity standards.
Education
B.Tech — Electronics & Communication Engineering - Rajamahendri Institute of Engineering and Technology
2021 - 2025 · Afghanistan
Intermediate — MPC - Narayana Junior College
2019 - 2021 · Afghanistan
SSC - St. Don Bosco E.M. School
2018 - 2019 · Afghanistan
Certifications
No certifications added yet
