About
To be part of an organization where the process of learning never ends, where learning is always promoted through appreciation, criticism & invention. Where hard work, honesty & innovation are always promoted, and the wings of imagination can fly to the unlimited heights of the sky.
Skills & Expertise (13)
Work Experience
Assistant Manager – Co Ordination
JUD CEMENTS LTD. (BEST CEMENT)
Oct 2025 - Present
Sending out various Daily / Weekly or Monthly Reports & many more data analysis in Excel. Compiling monthly data & analyzing. Preparing projection vs. actual report. Auditing Tele calling feedback details. Preparing Network development report. Ad Hoc data collection, analysis, and reporting as required.
WFM Sr. Analyst
Hero Bpo
Jun 2013 - Oct 2014
Process supported Vodafone UK & SKY UK. Tools Knowledge Avaya, CCPusle+ and Configuration Manager. Creating and maintaining reports in Excel and send it to the management on daily business activities. Provide information to management and meet weekly to ensure consistency in data and information across the company. Creating Dashboard report and presenting it to the concern Department. Work with remote call centers, including outsource partners, in a centralized Command Centre environment. Ad Hoc data collection, analysis and reporting as required. Real time scheduling on TELEOPTI to achieve the intervals & SLA’s. Review reports and mails for previous day including mission control logs. Sending out various Intraday Management Report e.g. Half Hourly Abandon Rate Report, Daily Agent Attendance Report (1hr of Post Shift Login) in Excel. Changing Lob’s of the agents as per the requirement. Monitoring of queues at a real time basis and ensure delivery of SLA’s. Executing breaks/team meetings and other planned aux without impacting SL’s. Deploy and call out overtime requirements in time to maintain Service levels Analyzing performance and reporting the same. Escalating non adherence or disciplinary issues to higher management.
WFM Real Time Analyst (RTA)
Kochar Infotech
Jul 2009 - Apr 2012
Process supported Aircel, IDEA, Vodafone & Airtel. Tools Knowledge Dristi, Avaya, CCPusle+ and Configuration Manager. Creating and maintaining reports in Excel and send it to the management on daily business activities. Provide information to management and meet weekly to ensure consistency in data and information across the company. Creating Dashboard report and presenting it to the concern Department. Work with remote call centers, including outsource partners, in a centralized Command Centre environment. Ad Hoc data collection, analysis and reporting as required. Monitoring of queues at a real time basis and ensure delivery of SLA’s. Sending out various Intraday Management Report e.g. Half Hourly Abandon Rate Report, Daily Agent Attendance Report (1hr of Post Shift Login) in Excel. Sending out various Daily / Weekly or Monthly Reports e.g. SLA Tracker Every 2 Hrs / Shrinkage Analysis and many more data analysis in Excel. Changing Lob’s of the agents as per the requirement. Executing breaks/team meetings and other planned aux without impacting SL’s. Deploy and call out overtime requirements in time to maintain Service levels Analyzing performance and reporting the same. Escalating non adherence or disciplinary issues to higher management.
Customer Care Executive (CCE)
Anjabee Infotech
Jan 2008 - May 2009
To handle Aircel (inbound and outbound) customers calls. Co-ordination with all team members and other departments to provide on time execution of the given task. Resolving the query of the customers.
MIS Executive
Vodafone Service Private Limited
Aug 2015 - Aug 2016
Sending out various Daily / Weekly or Monthly Reports & many more data analysis in Excel. Prepare a presentation in PowerPoint for review. Compiling monthly data & analyzing. Preparing Complaint reports & sharing the reasons for high volume. Ad Hoc data collection, analysis, and reporting as required. Sending raw dump to the client as well as preparing reports as per their requirement.
Sr. MIS Executive
GREEN VALLIEY INDUSTRY LTD. (MAX CEMENT)
Apr 2021 - Oct 2025
Sending out various Daily / Weekly or Monthly Reports & many more data analysis in Excel. Compiling monthly data & analyzing. Preparing projection vs. actual report. Auditing Telecalling feedback details. Preparing Network development report. Taking out reports from SAP. Gift distribution for Petty Contractor Scheme & festival to the customer. Working with branding as packing, dispatch, contacting vendors etc. Ad Hoc data collection, analysis, and reporting as required.
MIS Executive (Warehouse)
RONGSHENG INDIA PVT LTD. (VIVO)
Apr 2017 - Apr 2021
Sending out various Daily / Weekly or Monthly Reports & many more data analysis in Excel. Preparing Stock In & Out Report, Outstanding Report. Compiling monthly data & analyzing. Preparing Service Minimum Stock Level (MSL) report for all 22 NE region. Ad Hoc data collection, analysis and reporting as required.
WFM Mission Control Analyst (MCA)
TELEPERFORMANCE
Apr 2012 - Jun 2013
Process supported ADOBE. Tools Knowledge Avaya, CCPusle+ and Configuration Manager. Creating and maintaining reports in Excel and send it to the management on daily business activities. Provide information to management and meet weekly to ensure consistency in data and information across the company. Creating Dashboard report and presenting it to the concern Department. Sending out various Intraday Management Report e.g. Half Hourly Abandon Rate Report, Daily Agent Attendance Report (1hr of Post Shift Login) in Excel. Sending out various Daily / Weekly or Monthly Reports e.g. SLA Tracker Every 2 Hrs / Shrinkage Analysis and many more data analysis in Excel. Changing Lob’s of the agents as per the requirement. Work with remote call centers, including outsource partners, in a centralized Command Centre environment. Ad Hoc data collection, analysis and reporting as required. Monitoring of queues at a real time basis and ensure delivery of SLA’s. Executing breaks/team meetings and other planned aux without impacting SL’s. Deploy and call out overtime requirements in time to maintain Service levels Analyzing performance and reporting the same. Escalating non adherence or disciplinary issues to higher management.
Education
Graduation - CMJ University
- 2012 · Afghanistan
12th pass - AHSEC Board Assam
- 2006 · Afghanistan
10th pass - SEBA Board, Assam
- 2004 · Afghanistan
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