About
High-caliber QA Engineer with specialized experience in ServiceNow ITSM implementations and GenAI-powered testing solutions. Proven expertise in end-to-end requirement analysis, business process documentation, and manual testing strategies for complex enterprise applications. Strong foundation in API testing and ServiceNow ATF automation with clear trajectory toward full-stack automation testing.
Skills & Expertise (39)
Work Experience
Manual QA Engineer
AVASOFT
2024-2024 - 2025-2025
Designed and executed end-to-end test strategies for AI-powered chatbot and Virtual Agent functionalities, validating LLM-generated responses across 15+ user intents and reducing manual intervention by 30%. Conducted thorough integration testing of APIs between third-party platforms and ServiceNow using Postman, validating AI-generated KB content and incident resolution notes, formatting and business logic compliance. Implemented structured validation frameworks that cross-referenced LLM responses with Knowledge Base articles, preventing AI hallucinations and improving response accuracy by 25%. Performed comprehensive security testing, including access controls and CRUD operations within GenAI app scopes, leveraging real-time AI usage metrics dashboards to deliver system optimization insights.
Education
Bachelor of Engineering in Computer Science
2019 - 2023 · India
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Citizen
Relocation
Not Open to Relocation
