About
Business Analyst with 2.7 years of experience at Capgemini, managing end-to-end change requests on live ERP implementations for enterprise clients. Proven track record in requirements analysis, functional UAT, process documentation, and client training delivery. Experienced in bridging the gap between technical teams and business stakeholders, translating complex system changes into clear, actionable guidance. Lean Six Sigma Green Belt certified. Adept at working in fast-paced delivery environments where accuracy, communication, and stakeholder satisfaction are critical.
Skills & Expertise (17)
Work Experience
Business Analyst / Associate Consultant
Capgemini
Aug 2022 - Feb 2025
Managed the end-to-end lifecycle of client change requests, gathering requirements, liaising with technical teams, validating deliverables, and ensuring timely closure. Analyzed business requirements from client stakeholders and translated them into clear functional specifications for the technical team to action. Coordinated across functional and technical teams to ensure system modifications aligned with business needs before deployment. Conducted end-to-end UAT across IFS ERP modules including Project Management, HR, and Asset Management to validate that system changes met client requirements. Identified functional gaps and defects during testing, documented issues clearly, and worked with the technical team to resolve them before go-live. Ensured all modules functioned correctly across different user roles and business scenarios prior to client handover. Designed comprehensive training modules and user guides for new CRIM’S and translating technical changes into simple, step-by-step business language. Delivered hands-on training sessions to client end-users on updated ERP functionalities - increasing end-user adoption by 30%. Created SOPs and process documentation to support long-term knowledge retention after go-live. Served as the primary point of contact for client queries post go-live, resolving ERP issues through structured troubleshooting and escalation management. Reduced average issue resolution time by 20% through systematic root-cause analysis and proactive client communication. Mentored and guided junior consultants on ERP processes, UAT practices, and documentation standards, improving team output quality.
Education
MBA, Operations Management - PSG IM & University of Toledo, USA (Joint Program)
2021 - 2021 · Afghanistan
BE, Biotechnology Engineering - Sathyabama Institute of Science and Technology
- 2019 · Afghanistan
