About
Results-oriented System and Network Administrator with over 5 years of experience managing corporate IT infrastructure. Expertise in server and network administration, Active Directory, Azure environments, and IT security. Proven track record in optimizing systems and network performance while providing high-quality support. Strong problem-solving skills and a customer-centric approach to improve operational efficiency.
Skills & Expertise (27)
Work Experience
Service Desk Agent
Unzer GroupGmbH
May 2025 - Present
Provide first-level IT support for users across the organization, ensuring timely resolution of incidents and service requests. Demonstrated high motivation and fast learning ability, quickly mastering all required tasks in a short period of time. Successfully handled a high volume of tickets while consistently maintaining an SLA of under 4 hours. Provide user and access support within Active Directory, Azure Active Directory, Intune, Entra ID, MDM and Microsoft 365 environments (Exchange Online, SharePoint, Teams, Jira) including account creation, password management, and permissions adjustments. Install, upgrade, support, and troubleshoot for Windows, macOS, iOS, printers, VPN, and computer hardware. Support the offboarding process by ensuring proper device return and data management.
IT Support Specialist
IrantabloCo
Jul 2019 - Apr 2025
Provided L1–L2 support for hardware, servers, and software; quickly resolved incidents to maintain operational uptime. Redesigned the network infrastructure from a flat architecture to a structured and segmented model. Led the upgrade of all servers from Windows Server 2008 to Windows Server 2019, significantly enhanced the wireless network infrastructure, and standardized the file-sharing system into a well-organized and centrally managed solution. Managed network infrastructure: configured Cisco switches, Vmware ESXi, Virtual Machines, VLANs, DHCP, SCCM, DNS, Virtual Machines, Vmware Esxi, Veeam backup and sophos UTM for optimal performance. Administered Windows Server environments (Active Directory, Group Policy, and Exchange Server) to deliver secure and reliable services.
Help Desk
IrantabloCo
Jul 2016 - Sep 2017
Performed all Help Desk–related tasks, providing first- and second-level technical support to end users and ensuring timely resolution of hardware, software, and network issues.
Education
B.Sc. in Software Engineering - Basir Institue
- · Afghanistan
