Isaac Didde

SOC Analyst

0+ yrs exp 87 · Excellent

About

Google Cybersecurity Certified SOC Analyst with hands-on Threat Management L1 monitoring, alert triage, and incident documentation experience from Suricata IDS/IPS and Splunk/Wazuh SIEM home-lab work (200+ simulated alerts triaged, 15+ custom detection rules tuned, MITRE ATT&CK-based classification). 11 months of 24×7 shift-based, SLA-adherent ticket triage and Tier 1→Tier 2 escalation discipline from a prior BPO SME role. Master's degree (MCA) completed, meeting the role's preferred education requirement.

Skills & Expertise (40)

Wazuh SIEM Intermediate

5.6/10

Years Exp

Suricata IDS Intermediate

5.6/10

Years Exp

Splunk Intermediate

5.6/10

Years Exp

LINUX Intermediate

5.2/10

Years Exp

WIRESHARK Intermediate

5.2/10

Years Exp

OSINT Intermediate

5.2/10

Years Exp

Python Intermediate

5.2/10

Years Exp

Malware Triage Intermediate

5.2/10

Years Exp

MITRE ATT&CK Intermediate

5.2/10

Years Exp

Incident Response Lifecycle Intermediate

5.2/10

Years Exp

Bash VMWARE SQL VirtualBox DVWA Least Privilege RBAC IAM ISO 27001 Jira NIST CSF Endpoint Security Sysmon ServiceNow Windows Event Logs Firewall Rules Nmap Tcpdump OSI Model HTTP/S DNS IP TCP SOAR Fundamentals IOC extraction Phishing Analysis Cyber Kill Chain Alert Triage Log Analysis IPS

Work Experience

Customer Support Executive & SME

Niftel Communications – Blinkit Process

Mar 2023 - Jan 2024

Triaged and prioritized 50–80+ support tickets daily in a 24×7 rotational shift environment, maintaining 100% SLA adherence through priority-based routing and structured escalation. Performed root-cause analysis on escalated cases and documented findings in knowledge-base runbooks. Promoted to SME within 6 months; awarded Top Performer (×2) by Blinkit's Customer Delight Head for zero-miss critical escalations and precise ticket categorization.