About
Results-driven Business Analyst with hands-on experience in data analysis, KPI dashboard development, QA testing, and technical documentation. Adept at translating complex data into strategic business insights, collaborating across cross-functional teams, and driving process improvements. Combines technical proficiency in SQL, Grafana, Power BI, and Postman with strong business acumen, and applies AI-powered tools such as Claude, ChatGPT, and Gemini on a daily basis to accelerate research, documentation, and analysis. Has hands-on experience using prompt-based platforms like Lovable and Bolt.new to build web and mobile app MVPs. Holds an MBA in Business Analytics, applying advanced data-driven methodologies to support strategic decision-making.
Skills & Expertise (39)
Work Experience
Business Analyst
Trusted Tech Solutions
Mar 2025 - Jun 2026
Designed and maintained KPI dashboards using Grafana and MySQL, delivering actionable business insights to stakeholders and enabling data-driven decision-making across teams. Performed end-to-end QA testing for a Mobile App Authenticator, including functional, regression, and integration testing, leveraging Postman for API validation and defect identification. Drafted comprehensive technical documentation including business use cases, test cases, and test plans for the Mobile App Authenticator; coordinated UAT sessions with QA team members and developers to ensure solution alignment with business requirements. Conducted in-depth data analysis using MySQL to uncover trends, track performance metrics, and provide decision-support insights to business stakeholders. Collaborated with cross-functional teams to gather business requirements, translating them into effective reporting solutions, interactive dashboards, and PowerPoint presentations for leadership. Utilized Jira for end-to-end issue tracking, bug reporting, and sprint management, reducing bug reporting time through streamlined processes. Built web and mobile application MVPs using prompt-based, AI-powered development platforms such as Lovable and Bolt.new, translating feature ideas directly into functional prototypes without traditional hand-coding. Used AI tools (Claude, ChatGPT, Gemini) on a daily basis to accelerate research, technical documentation, data analysis and cross-team collaboration.
Analyst III – Infrastructure Services (Tech Support)
DXC Technology
Nov 2022 - Sep 2024
Delivered technical support to North American clients, resolving system and access-related issues while adhering to SLA commitments. Analysed recurring customer issues and pain points, performing root cause analysis (RCA) to identify patterns and escalating structured findings and recommendations to the senior team for process improvement. Generated and maintained customer performance reports, tracking issue trends and support metrics to help leadership make informed decisions on service quality enhancements. Leveraged ITSM tools including ServiceNow, SailPoint, and Active Directory for identity and access management (IAM), MFA administration, and incident escalation workflows. Maintained consistently high Customer Satisfaction (CSAT) scores through proactive communication and timely resolution of complex technical and account issues.
Associate – Sales Operations
Sunstone Eduversity
Feb 2022 - Aug 2022
Engaged with prospective learners through the sales pipeline, conducting consultative conversations to understand their needs and drive enrolment. Performed analysis of incoming leads using MS Excel, evaluating lead quality, conversion patterns, and drop-off points to help the sales team prioritise high-potential prospects. Built and maintained sales performance trackers in MS Excel, presenting weekly status updates via PowerPoint to give leadership visibility into pipeline health and monthly targets. Developed data-driven retention strategies by analysing customer behaviour and identifying at-risk leads, contributing to measurable improvements in conversion and retention rates. Collaborated with cross-functional teams to share sales analysis findings and implement targeted outreach initiatives based on data insights.
Education
MBA – Business Analytics - SRM Institute of Science and Technology
2024 - 2026 · Afghanistan
B.Tech – Biotechnology - Amity University, Kolkata
2018 - 2022 · Afghanistan
Certifications
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Skills (39)
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