About
Senior Data Analyst with 11+ years of overall experience, including 3+ years in dedicated analytics roles, across multi-site customer operations, revenue assurance, customer-program governance, risk monitoring, operational reporting, and financial research. Advanced skills in SQL, Python, Pandas, NumPy, Excel, Power BI, Tableau, Streamlit, Plotly, ETL, data validation, data quality, customer segmentation, cohort analysis, retention and reactivation analysis, A/B testing, statistical analysis, and reporting automation. Proven impact in revenue growth, reporting efficiency, entitlement control, customer analytics, risk identification, and executive decision support.
Skills & Expertise (31)
Work Experience
Senior Data Analyst, Audit and Operations Analytics
Big Daddy Casino
May 2024 - Jul 2026
Led audit and operational analytics across a three-site business environment spanning customer acquisition, sales, customer programs, finance, operations, transportation, and front-office activity; analyzed transactional and customer data to identify fraud, revenue leakage, control gaps, and operational irregularities. Governed customer membership and qualification programs across multiple properties by monitoring eligibility criteria, activity, new enrollments, upgrades, suspensions, and downgrades; segmented high-value, inactive, non-qualifying, and misuse-prone customers. Conducted transaction-linked entitlement audits to identify duplicate benefits, revenue leakage, and potential fraud; validated benefits against approved criteria and percentage thresholds and determined whether benefits were supported by qualifying customer activity. Audited and analyzed eligibility for company-funded customer benefits and services to identify revenue leakage and potential fraud, validating approvals against policy, qualification criteria, and expected customer value and flagging unsupported or excessive allocations. Analyzed customer-relationship team performance across all properties, including activity, adherence to business criteria, customer follow-up, and revenue outcomes, to support accountability and management decisions. Performed customer-level transactional and value analysis using purchase and activity data, inflows and outflows, outcomes, opening and closing balances, and behavioral patterns to identify high-value customers, continuous performance patterns, abnormal activity, and risk. Performed multi-dimensional performance analysis across site, product, transaction, and operating categories, evaluating utilization, outcomes, net performance, trends, comparative rankings, and recurring performance patterns. Established data validation and quality-control frameworks to improve reporting accuracy, governance, eligibility validation, and operational decision-making. Conducted customer segmentation, cohort, retention, behavioral, and reactivation analysis; identified inactive customer cohorts and opportunities for customer-value improvement. Automated recurring operational and management reporting, reducing reporting effort from 4 hours to 30 minutes (87.5%). Monitored operational exceptions, control deviations, and resource utilization across sites and partnered with senior leadership across Finance, Marketing, and Operations to drive data-backed decisions.
Data Analyst
Daddy Tech Solution Pvt. Ltd.
Jun 2023 - Nov 2023
Owned KPI reporting, trend analysis, and executive dashboards for business performance tracking. Developed SQL-based data extraction, transformation, and validation workflows. Designed cohort analysis and A/B testing measurement frameworks to support business optimization. Supported acquisition, retention, fraud monitoring, and performance improvement initiatives. Collaborated with Product, Marketing, Operations, and Risk teams to translate reporting needs into actionable analytics.
Research and Quality Analyst
Vinod Kumar and Sons
Jan 2015 - May 2023
Conducted analytical research covering financial markets, bonds, yield curves, treasury instruments, and arbitrage opportunities. Applied statistical methods for trend analysis, performance evaluation, and risk assessment. Created management reports and analytical summaries for decision support. Improved process efficiency and quality-control reporting through structured analysis.
Education
Bachelor of Technology, Electronics and Telecommunication - Manav Bharti University
2010 - 2014 · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Need Sponsorship
Relocation
Depends on Offer
Skills (31)
Click a skill to find developers with the same skill
