About
Detail-oriented analyst with 3+ years of experience in market research, data analysis, and process optimization within healthcare and KPO environments. Skilled in primary and secondary research, quantitative modelling, and stakeholder engagement to deliver actionable, data-driven insights. Proficient in Excel, Power BI, SQL, and structured reporting. Recognized for improving data reliability, SLA adherence, and revenue impact in high-volume, compliance-driven workflows.
Skills & Expertise (21)
Work Experience
Analyst – KPO
Virtusa
Sep 2021 - Jul 2022
Audited and investigated complex digital content cases to identify policy violations, potential risks, and quality issues, applying structured analytical frameworks and compliance guidelines. Applied critical thinking to assess multi-variable scenarios, validate data, and determine accurate resolutions—reducing errors by 90% through process improvements. Maintained accurate, timely case handling under high-volume conditions while ensuring full compliance with quality and content integrity standards.
Senior Associate– Risk, Review & Process Support
Capline Services
Oct 2022 - Mar 2024
Executed structured quantitative and qualitative reviews of client submissions against compliance benchmarks, achieving 100% quality adherence and reducing errors by 70%. Identified recurring risk patterns and denial trends through systematic data analysis and secondary research, supporting corrective actions that reduced error rates by 90% over 6 months. Produced periodic performance and exception reports using Excel and Power BI, translating analytical findings into clear recommendations for internal and client stakeholders. Streamlined task allocation across 3 operational teams, achieving a 95% on-time delivery rate while maintaining accuracy and quality standards. Delivered process training, knowledge refresh sessions, and documentation to strengthen team consistency, compliance understanding, and analytical capability.
Operations Manager (Entrepreneurial Initiative)
Fitness Centre
Jun 2023 - Present
Managed day-to-day business operations, including customer handling, staff scheduling, facility management, and financial tracking — demonstrating applied operational analysis and resource planning.
Consultant – Process Optimization & Client Enablement
Medikigai
Dec 2024 - Oct 2025
Designed and implemented data-driven workflows to recover USD 20,000+ per month in previously unrealised revenue through root cause analysis and corrective process design. Conducted in-depth secondary research and qualitative analysis to identify documentation gaps, compliance issues, and recurring client pain points, enabling systematic resolution. Optimized internal data systems, improving data accuracy by 90% and automating record reconciliation—directly reducing reporting errors and improving data reliability. Developed structured management dashboards and performance reports (Excel, Power BI) that improved decision-making efficiency by 30% through clear, actionable insights. Led cross-functional teams in targeted process improvement initiatives, resulting in 25% improvement in client satisfaction scores and a 30% increase in client retention.
Education
Bachelor of Business Administration (BBA) - Guru Gobind Singh Indraprastha University
- 2021 · Afghanistan
