About
Results-driven Data Analyst with a background in Economics and hands-on experience optimizing business operations at Zomato. Proven track record of leveraging SQL, Python, and data visualization tools to detect fraud, improve operational workflows, and drive user engagement. Adept at translating complex datasets into actionable business strategies that directly improve the bottom line and enhance customer experience.
Skills & Expertise (11)
Work Experience
Analyst – Business Operations
Zomato
Sep 2025 - Present
Identified critical fraud patterns and structural breakpoints within the ‘Food Rescue’ workflow, implementing data-driven interventions that successfully reduced customer compensations and refund rates by 40%. Analyzed customer adoption metrics and behavioral trends for the ‘Healthy Mode’ feature, delivering strategic insights to product and marketing teams that drove a 10% increase in targeted order volume. Speared the investigation of live production issues by extracting and analyzing operational data, presenting actionable findings to cross-functional stakeholders to ensure seamless daily operations and rapid problem resolution.
Education
Bachelor of Arts in Economics - Vardhaman Mahaveer University
- · Afghanistan
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Skills (11)
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