M.Dinesh Kumar
Senior Systems Associate
About
A proactive and experienced IT professional with 3.10 years of experience specializing in Identity and Access Management (IAM) and Network Security. Expertise includes Active Directory, Zscaler (ZIA, ZPA) support, and a strong background in implementing security protocols such as Role-Based Access Control (RBAC), Single Sign-On (SSO), and Multi-Factor Authentication (MFA). Proven ability to troubleshoot and resolve security and access issues, manage user lifecycles, and optimize IT service management using Service Now. Seeking to leverage security expertise and analytical skills to protect organizational assets in a Security Operations Center (SOC) environment.
Skills & Expertise (14)
Work Experience
Identity & Access Management (IAM) Specialist
Infosys and Client: Marriott Vacations Worldwide (MVW)
Jan 2023 - Feb 2026
Executed daily work on Role-Based Access Control (RBAC), managing Server Accounts, and on boarding/off boarding users. Managed User Life Cycle Management, Role Management, and Password Management within the Cherwell application. Troubleshot and resolved service requests related to IAM, ensuring resolution within defined Service Level Agreement (SLA) times. Implemented IAM for SSO, MFA, and Admin Access, ensuring robust protection and streamlined access.
Zscaler – L1 Analyst
Infosys and Client: Boston Consulting Group (BCG)
Jan 2022 - Jan 2023
Provide L1 & L2 Zscaler implementing & 24/7 Support focusing on issues related to ZIA (Zscaler Internet Access) and ZPA (Zscaler Private Access). Configured and maintained network environments while delivering exceptional technical support. Utilized strong analytical skills to effectively troubleshoot complex IT challenges and implement efficient solutions.
Education
M.Sc. (Computer Science)
2020 - 2022 · Afghanistan
B.Sc. (Computer Science)
2017 - 2020 · Afghanistan
