About
IT Support professional with 2 years of experience in technical and operational support within enterprise environments. Strong hands-on exposure to AWS cloud infrastructure including EC2 provisioning, VPC networking, security group configuration, IAM access management, and basic cloud troubleshooting. Experienced in application and product support, incident and request management, and end-to-end ticket ownership. Proven experience working as a Subject Matter Expert (SME), handling chat and email support, contributing to training and knowledge article improvements, and supporting users with a customer-centric, problem-solving approach in SLA-driven environments.
Skills & Expertise (13)
Work Experience
Junior System Admin
ITC Infotech
Jan 2024 - Nov 2024
Worked on AWS Cloud Infrastructure Support, coordinating with application teams to resolve infrastructure-related issues, provisioning and managing EC2 instances, troubleshooting SSH connectivity, security group rules, and network routing issues.
Desktop Support Engineer
Accenture
Jan 2023 - Dec 2023
Provided desktop and end-user support, operating system installation, configuration, and troubleshooting, user profile issues, login problems, and system slowness.
Education
Bachelor Of Engineering –Electrical & Electronics - Jain College of Engineering, Belgaum
- · Afghanistan
Higher Secondary Education - Jain College, Belgaum
- · Afghanistan
Certifications
No certifications added yet
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Skills (13)
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