About
MSc Information Technology graduate with 2+ years of experience as a Software Support Engineer with exposure to application support, client coordination, ticket management, and basic software validation activities. Experienced in handling user queries, providing training, and working with internal teams to resolve application issues. Looking for new opportunities to contribute to software quality, application support, and testing environments while continuing to strengthen technical and analytical skills.
Skills & Expertise (10)
Work Experience
Software Support Engineer
JD Education & Training
Jan 2025 - Sep 2025
Provided application support and resolved functional issues. Handled user queries and supported onboarding and training. Coordinated with internal teams for issue resolution.
Software Support Engineer
iLearningEngines India Pvt. Ltd.
Oct 2022 - Jan 2025
Managed client onboarding, training, and application setup. Handled 100+ support tickets using Freshdesk ensuring SLA compliance. Performed sanity testing and basic functional checks before go-live. Reported defects clearly to internal technical teams.
Education
MSc Information Technology - Hindusthan College of Arts & Science
- 2023 · Afghanistan
BSc Information Technology - Hindusthan College of Arts & Science
- 2021 · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (10)
Click a skill to find developers with the same skill
