About
Motivated IT Support Engineer with a Bachelor’s degree in Cyber Security and Networks. Skilled in troubleshooting, system monitoring, and security best practices. Actively transitioning into SOC Analyst role with hands-on experience in SIEM tools, incident detection, and threat analysis through labs and certifications. Strong problem-solving, analytical, and communication skills with a passion for defending against cyber threats.
Skills & Expertise (26)
Work Experience
Junior Associate (Support TL)
3i Infotech
Feb 2015 - Oct 2020
Provided basic IT support for end users by troubleshooting common issues like system slowdowns, printer errors, and network connectivity. Assisted in installing and configuring desktops, laptops, and commonly used software (Windows, MS Office, browsers). Supported users in password resets, user account setup, and basic Active Directory tasks. Helped maintain IT inventory by labeling and logging hardware devices and accessories. Learned and followed ticketing procedures to log and track support requests using tools like Freshdesk or manually. Configured basic LAN/Wi-Fi connections and set up shared printers for small teams. Provided basic guidance to users on using Windows features, Microsoft Outlook, and Google Chrome.
IT Support Engineer
PECON
Dec 2023 - Present
Help users resolve computer issues (hardware and software). Troubleshoot problems with laptops, desktops, printers, and other devices. Install and configure new systems and applications. Answer queries via phone, email, chat, or in person. Reset passwords and unlock user accounts when needed. Check if systems are running smoothly. Update software and operating systems. Perform regular antivirus scans and cleanups. Update documentation for common problems and solutions. Replace or repair faulty equipment (keyboard, mouse, monitor, etc.). Set up and move workstations. Assist with Wi-Fi or LAN connection issues. Help configure email, VPN, or remote desktop setups.
Education
Secondary School Certification - ZP High School
- 2006 · Afghanistan
Higher Intermediate School Certification, MPC Group - Sri Uma Maheswara Junior College
- 2008 · Afghanistan
Higher Diploma in Information Technology and Cyber Security - MDIS
- 2022 · Afghanistan
Bachelor of Science (Honours) Cyber Security and Networks - Teesside University (UK), MDIS Singapore
- 2024 · Afghanistan
