Drashti Sharma

Business Management Professional

India 0+ yrs exp 82 · Excellent

About

Motivated Business Management professional with a strong foundation in process optimization and customer relations. Experienced in handling high-volume client queries for international markets and identifying bottlenecks in recruitment workflows. Proven ability to leverage data tools like Excel, SQL, and Tableau to drive service quality and operational efficiency.

Skills & Expertise (24)

Hindi Advanced

8.0/10

Years Exp

English Advanced

8.0/10

Years Exp

MS Excel Intermediate

7.5/10

Years Exp

Word Intermediate

7.0/10

Years Exp

MS Office Intermediate

7.0/10

Years Exp

PowerPoint Intermediate

7.0/10

Years Exp

Advanced Functions Intermediate

6.5/10

Years Exp

Team Collaboration Intermediate

6.5/10

Years Exp

Interpersonal skills Intermediate

6.5/10

Years Exp

Professional Communication Intermediate

6.5/10

Years Exp

Pivot Tables Intermediate

6.5/10

Years Exp

Client Relationship Management Intermediate

6.0/10

Years Exp

Time management Intermediate

6.0/10

Years Exp

Process Optimization Intermediate

5.5/10

Years Exp

SQL Beginner

5.5/10

Years Exp

KYC Compliance Intermediate

5.0/10

Years Exp

Market Analysis Intermediate

5.0/10

Years Exp

Basic SQL Beginner

5.0/10

Years Exp

Database Management Beginner

4.5/10

Years Exp

Dashboard Creation Beginner

4.5/10

Years Exp

Tableau Beginner

4.5/10

Years Exp

Basic Python Beginner

4.0/10

Years Exp

Python Beginner

4.0/10

Years Exp

Pandas Beginner

3.5/10

Years Exp

Work Experience

Process Associate

HCL TECH

Dec 2023 - Jul 2024

Managed high-volume operations by resolving 4050 complex customer queries daily for UK-based clients while maintaining top-tier service standards. Analyzed daily query trends and common customer pain points using MS Excel to identify recurring issues, reducing resolution time and improving client satisfaction. Collaborated with team leads to streamline communication workflows based on data insights, strengthening interpersonal and professional problem-solving skills.

Sales Trainee

PIRAMAL FINANCE

Aug 2023 - Sep 2023

Identified and acquired home loan customers by analyzing market trends to optimize the sales funnel. KYC verification and documentation, ensuring high accuracy in client records and financial data entry. Successfully completed ACE training, enhancing skills in financial sales and client handling.

Talent Acquisition Intern

RANKSKILLS

Jul 2022 - Sep 2022

Assisted in the full-cycle recruitment process, including sourcing, screening, and shortlisting candidates for diverse technical and non-technical roles. Maintained and updated a centralized candidate and client database using MS Excel, ensuring data integrity for streamlined recruitment workflows. Acted as a primary liaison between recruiters and candidates, managing interview schedules and facilitating clear communication throughout the hiring journey. Contributed to a study of recruitment stages to identify bottlenecks, suggesting improvements for faster candidate selection.