About
Technical Professional with 2.5+ years of experience in enterprise application support, backend data operations, and SQL/PLSQL development. Proven track record in managing production stability for large-scale Oracle environments and automating validation workflows. Adept at Root Cause Analysis (RCA), performance tuning, and bridging the gap between technical infrastructure and business requirements.
Skills & Expertise (13)
Work Experience
Technical Application Support Analyst
Infosys BPM
Sep 2025 - Feb 2026
Provided Tier-2 technical support for cloud-integrated Oracle applications, troubleshooting backend data inconsistencies and system availability. Resolved 20+ daily technical incidents via ServiceNow, maintaining high customer satisfaction and strict adherence to business SLAs. Collaborated with engineering teams to perform Root Cause Analysis (RCA) on production bottlenecks, identifying permanent fixes for recurring issues. Acted as a technical Point of Contact (POC) for user onboarding and application access configuration within complex enterprise environments.
Data Engineering Support Analyst
Accenture
Oct 2022 - Feb 2025
Optimized high-volume data operations by developing complex PL/SQL procedures and analytical functions for datasets exceeding 1M+ records, improving query performance by 25%. Utilized advanced SQL constructs (CTEs, Window Functions, Hierarchical Queries) to perform in-depth data transformation and validation for reporting use cases. Managed the end-to-end defect lifecycle by performing deep-dive RCA on ETL failures and report mismatches, reducing recurring production defects by ~30%. Designed and executed comprehensive Unit Testing and UAT plans to ensure data integrity during major software releases and Oracle EBS system upgrades. Performed database performance tuning by analyzing execution plans, optimizing indexes, and rewriting inefficient SQL queries to reduce resource consumption.
Education
Master of Computer Applications (MCA) - VTU, Bangalore
- · Afghanistan
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Skills (13)
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