About
Software Engineer with strong frontend specialisation and experience building scalable Single Page Applications (SPA), internal platforms, and developer tooling. Skilled in React.js, TypeScript, and component-based architectures, with experience integrating REST APIs and delivering reliable customer-facing products.
Skills & Expertise (18)
Work Experience
Graduate Trainee – Software Engineering
Freshworks
Feb 2025 - May 2026
Added a new search tab within Freshdesk's existing search experience, translating product requirements into a responsive customer-facing feature. Delivered high-impact frontend fixes addressing critical customer-reported issues, improving platform stability and overall user experience. Designed and developed an internal dashboard to visualise automation failures, integrating multiple data sources to track release health metrics and reduce cross-team debugging time. Migrated legacy automation suites from TestIM to Playwright and implemented module validations, elevating the Plans & Billing module's regression pipeline reliability from 70% to 91%.
Software Engineering Intern
Freshworks
Dec 2023 - Jan 2025
Redesigned the Freshdesk onboarding and email workflows using React.js to improve the self-serving user experience, reducing manual support overhead and enhancing new user activation. Triaged and resolved 64 high-priority (L4) customer-facing bugs across Freshchat and Freshdesk within a single quarter, significantly improving product stability for enterprise clients. Revamped 'Alfred,' a complex internal React-based account management tool for Freshchat, upgrading the component architecture to improve system load times and operational usability. Worked within a Micro Frontend (MFE) architecture during Ember.js to React.js migration efforts, gaining exposure to large-scale frontend modernisation patterns. Developed and deployed a custom marketplace application to the Freshchat ecosystem, expanding third-party integration capabilities.
Education
Bachelor of Science in Data Science - Indian Institute of Technology Madras (IIT Madras)
2025 - · Afghanistan
Diploma in Computer Engineering - KMPTC
2019 - 2022 · Afghanistan
Certifications
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Skills (18)
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