Skills & Expertise (41)
Work Experience
Desktop Support Engineer
Fulcrum
Sep 2016 - Dec 2016
Hardware and software troubleshooting: Diagnose and resolve issues related to computers, peripherals, and software applications. Technical support: Provide assistance to users via phone, email, or in-person. Software installation and updates: Install, configure, and update software applications. Hardware setup and maintenance: Configure and maintain desktop computers, printers, and other peripherals. Network support: Troubleshoot network connectivity issues and provide basic network support. User training: Provide basic computer and software training to users. Asset management: Maintain inventory of hardware and software assets. Security: Adhere to security protocols and protect user data. Documentation: Maintain detailed records of issues, resolutions, and user interactions.
System Admin
IBM
Sep 2013 - Nov 2015
Helped standardize and implement the scheduled maintenance plan documentation process. Monitored system performance and diagnosed software/hardware problems. Document and track issues via a ticketing system. Configured, troubleshot and maintained Windows 2003 and 2008 Servers. Ensured full and incremental data backups were successful. Performed data restore for users as needed. Responsible for applying security updates and patches on servers, desktops, and laptops.
Security Analyst
Cognizant Technology
Aug 2021 - Present
Expertise in utilizing SIEM platforms such as IBM QRadar and Splunk to monitor security events, analyze logs, and respond to incidents in real-time. Proficient in managing endpoint security through EDR solutions like SentinelOne and Carbon Black, ensuring comprehensive protection against emerging threats. Demonstrated experience in handling security incidents through ticketing systems such as ServiceNow and Jira, maintaining meticulous documentation and effective communication throughout the incident lifecycle.
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Visa Status
Citizen
Relocation
Open to Relocation
