Skills & Expertise (63)
Work Experience
IT Operations Associate
Accenture
Sep 2013 - Aug 2015
Supported Windows server migrations, patch management, and system maintenance. Analyzed system logs and performance data to troubleshoot network issues and ensure data security.
Data Scientist
Connex AI
Jun 2023 - Jul 2025
Designed and trained a language identification model for multiple languages including minority African languages. Explored and gathered datasets and authenticated the ground truth, performed targeted data augmentation, and detailed error analysis on the misclassified instances and lexically similar languages. Achieved above 95% performance across all the languages (accuracy, f1-score) on test set, including improved performance on code-switched data. Successfully trained and evaluated optimized models on CPU, reducing infrastructure costs while maintaining model accuracy and performance.
EUS Engineer
Majid Al Futtaim
Jan 2019 - Jan 2021
Analyzed recurring IT issues and support patterns using internal ticketing systems and data-driven troubleshooting approaches. Created structured reports to identify trends, root causes, and predictive indicators for commonly occurring technical problems and collaborated with cross-functional teams to recommend proactive solutions based on data patterns and user behavior analytics.
Quality Advisor
Concentrix
Feb 2016 - Aug 2018
Analyzed large datasets to track IT engineer performance, identify process gaps, and recommend improvements. Generated insights through data wrangling and trend analysis to support quality assurance.
Technical Support Associate
IBM
Aug 2012 - Aug 2013
Provided frontline IT support, resolved high volumes of incidents, and maintained detailed records of issue categories for operational analysis.
Education
MSc in Data Science - Swansea University
- · Afghanistan
Bachelor of Computer Science Engineering - Karavali Institute of Technology, VTU University
- · Afghanistan
