Fareed uddin Shaikh
Technical Support Engineer
About
Technical Support Engineer with 4+ years of experience in customer-facing technical roles, specializing in Linux administration, cloud platforms, SQL databases, and incident troubleshooting. Proven ability to diagnose complex technical issues, collaborate with engineering teams, and deliver empathetic, customer-first support in remote and global environments. Strong aptitude for learning distributed systems and open-source technologies.
Skills & Expertise (25)
Work Experience
Application Support Analyst
Mobilestyx Consulting & Solutions LLP
Sep 2019 - Mar 2020
Provided technical support to end users and business stakeholders, resolving application and configuration issues. Logged, tracked, and managed incidents using ticketing systems while adhering to SLA timelines. Assisted with system configuration, access issues, and environment-specific troubleshooting. Supported documentation of issues and solutions to improve future resolution efficiency.
QA Engineer / Application Support Analyst
Lionbridge Technologies LLP
Jan 2022 - May 2025
Owned end-to-end resolution of application incidents, including investigation, replication, fix validation, and closure. Handled complex and escalated support issues, requiring deep analysis of application behavior, APIs, logs, and data flows. Performed API troubleshooting using Postman, validating request/response payloads and identifying integration failures. Used SQL queries to analyze backend data, validate transactions, and support issue diagnosis. Collaborated with engineering, QA, infrastructure, and DevOps teams to resolve production issues and reduce time-to-resolve. Supported release and testing activities, assisting teams during deployments and post-release validations. Contributed to knowledge management by documenting recurring issues, solutions, and troubleshooting guides. Identified repeat issues and suggested long-term fixes and process improvements to improve system stability.
Education
Bachelor of Science (B.Sc.) – Computer Science - University of Mumbai
- · Afghanistan
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Visa Status
Citizen
Relocation
Not Open to Relocation
