About
Dedicated and results-oriented professional with a Bachelor’s degree in Science. I offer a strong background in customer operations and data annotation, combined with a commitment to analytical excellence and technical precision. My diverse academic foundation and practical experience drive my ability to tackle complex challenges and contribute to high-impact projects.
Skills & Expertise (9)
Work Experience
Data Annotator
Tech Mahindra
Jan 2025 - Present
I contributed to high-impact Google projects, executing diverse tasks that required a high degree of accuracy and technical adaptability. This experience allowed me to contribute significantly to project milestones while gaining a sophisticated understanding of data workflows and specialized digital operations. I further refined my expertise in data labeling and video annotation, ensuring all outputs met stringent quality benchmarks for machine learning applications. My consistent performance and attention to detail enabled me to take on increasingly complex tasks, significantly enhancing overall project efficiency.
Customer Support Agent
Niftel Communication
Jan 2022 - Jan 2024
At Niftel Communications, I spent three years providing comprehensive chat and call support for Blinkit, a tenure that allowed me to grow immensely and master the nuances of real-time customer service. I managed high-pressure situations with ease, ensuring rapid resolutions for delivery and order-related queries while maintaining a high standard of professional communication. This experience was pivotal in sharpening my multitasking abilities and technical proficiency, leaving me with a wealth of knowledge in operational efficiency and consumer behavior.
Customer Support Agent
Teleperformance
Jan 2021 - Jan 2021
Teleperformance | Flipkart Process As my first professional role, I managed inbound customer calls and email support, consistently resolving queries to ensure high satisfaction. I effectively handled high-volume communication across multiple channels, developing strong problem-solving skills and a solid foundation in customer operations.
Education
Bachelor of Science - Govt Degree College
2021 - 2024 · Afghanistan
Certifications
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Skills (9)
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