About
Senior QA Lead with 16+ years of hands-on Quality Assurance experience, including deep, individual-contributor-level expertise in test automation, API testing, and quality engineering across SaaS, Healthcare EHR/EMR, BFSI, Insurance, and CX platforms. Proven track record designing and architecting scalable UI, API, and end-to-end automation frameworks using Playwright, Selenium, Cypress, Postman, REST Assured, and Cucumber BDD, integrated into CI/CD pipelines (Jenkins, Azure DevOps). Strong background in SQL/database validation, root cause analysis, defect triage, and Agile/Scrum-based SDLC/STLC execution. Experienced in healthcare SaaS quality assurance with hands-on EHR/EMR compliance-grade testing. Delivers measurable outcomes: 98% release predictability, 35% quality improvement, 30% API defect reduction, and 28% UAT leakage reduction, while remaining an active, technically hands-on contributor and mentor.
Skills & Expertise (38)
Work Experience
Senior QA Lead | GCC Kochi Lead
Resonate CX
Sep 2025 - Present
Own end-to-end quality strategy for a cloud-native, multi-tenant SaaS CX analytics platform; independently design, develop, and maintain scalable automation frameworks using Playwright and Cypress for UI, API, and end-to-end regression coverage. Integrate automated test suites into CI/CD pipelines (Azure DevOps); author pipeline stages for test triggering, reporting, and failure alerting — reduced test redundancy by 30% and manual effort by 25%, improving release cycle speed. Perform hands-on testing of complex workflows, integrations, and production issues; conduct root cause analysis and partner directly with engineering to resolve defects and improve test reliability. Implement AI-assisted test case recommendation and intelligent regression optimization, improving defect detection and release predictability; build predictive defect analytics dashboards and KPI reporting for engineering leadership. Own go/no-go release decisions backed by automated quality gates; achieved 35% release quality improvement within first quarter. Co-founded the GCC Quality Engineering centre in Kochi (2-member founding team, scaled to 13); define automation standards, coding conventions, and mentor QA engineers on Playwright, API automation, and BDD patterns as an active technical contributor.
QA Manager → Senior QA Manager
QBurst Technologies
Dec 2014 - Sep 2025
Designed and governed Selenium/Playwright/Cucumber BDD automation frameworks; personally authored complex automated test scripts and reusable test utilities in Java and BDD Gherkin across 10+ concurrent enterprise products — increased test coverage by 40%. Led hands-on API testing using Postman, REST Assured, and SOAPUI integrated into CI/CD pipelines (Jenkins, Azure DevOps); reduced API production defects by 30% and improved defect detection effectiveness by 35%. Built and maintained Jenkins pipelines for automated test execution, HTML report generation, and Slack/email alerting; supported release validation across multiple concurrent release tracks. Applied Six Sigma DMAIC methodology to automation framework improvement, driving root cause analysis of recurring defects — reduced UAT defect leakage by 28% and improved resource utilization by 15%. Delivered compliance-grade QA for Healthcare EHR/EMR and Insurance SaaS platforms — functional, regression, API, security, performance, and accessibility testing under regulatory/HIPAA-aware requirements; all clients passed audits with zero critical-defect releases. Executed hands-on manual testing for complex SDLC scenarios, UAT cycles, and exploratory sessions alongside automation, maintaining direct technical ownership even while scaling and mentoring the QA team from 8 to 32+ members. Led the Test Centre of Excellence (TCoE); authored automation best-practice documentation and hands-on training for Selenium, Cucumber BDD, Postman, and JMeter; maintained 98% release predictability across all Agile programs through automated quality gates and rigorous sprint-level governance.
QA Lead
Tata Consultancy Services (TCS)
Mar 2010 - Dec 2014
Served as primary hands-on QA resource for major BFSI clients — led test planning, execution, defect management, and release validation, achieving zero audit findings across all compliance testing cycles. Authored Cucumber BDD (Java) feature files and step definitions and executed regression suites hands-on; personally ran JMeter performance tests and produced findings and recommendations for development teams. Owned test strategy, defect triage, and quality reporting independently; collaborated directly with developers, stakeholders, and UAT teams to define acceptance criteria.
Education
M.Tech – Software Engineering - CUSAT
- · Afghanistan
Certifications
AI in Software Testing
Coursera · 2024
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Skills (38)
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