About
Experienced Support Engineer with 4.7 years of hands-on experience in Application and Infrastructure support, troubleshooting, seeking to leverage technical expertise to ensure reliable system performance and enhance customer satisfaction.
Skills & Expertise (13)
Work Experience
Technical Support Engineer
Boston Technology Corporation
Sep 2020 - Feb 2023
Provided L2 application support for production environments by troubleshooting application, database, and system-related issues. Executed SQL queries to validate data, troubleshoot issues, and support business requests. Performed SQL data validation and root cause analysis for production incidents. Coordinated with Development, DevOps team to resolve complex issues. Performed application monitoring and alert management to quickly detect and resolve issues.
Support Engineer
MobiCollector Solutions Private Limited
Jul 2018 - Jul 2019
Provided data support using MySQL Workbench for customer data handling. Used MySQL Workbench to write and execute SQL queries for data loading, updating, and retrieval. Tested customer data reflection and transaction processing in web and mobile applications (Mobiezy and mPay) for Cable TV bill payments. Helping customers understand our Android Applications “Cable-guy” and “Mobiezy Customer Online Payment” via calls and assist them with any queries. Always aim to preserve our customers and renew their contracts and In addition-promoting a high-quality Sales.
Support Engineer
NOUS InfoSystems Private Limited
Aug 2019 - Aug 2020
Placing an order on Advertiser’s website and validating Pixel reporting values. Setting-up a new Affiliate accounts and applying offers to check the discounts on the orders. Creating re-direction templates (URL’s) and validating mandatory parameters. Creating test cases like DLP, IPL, Return, Subsequent scenarios on website and verifying the Pixel reported values. Continually monitoring Production tickets and Reviewing them. Maintaining daily reports of operations(data) in MS-Word.
Education
Master of Computer Applications [MCA] - KLS Gogte Institute of Technology
2014 - 2017 · Afghanistan
Bachelor of Computer Applications [BCA] - Gogte College of Commerce
2011 - 2014 · Afghanistan
Certifications
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Skills (13)
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