ganesh chorge
Data-Business Analyst
About
Data Analyst with experience in Digital Trading Operations, eCommerce Analytics, Data Validation, Root Cause Analysis, Technical SEO Auditing, Operational Reporting, and Dashboard Development. Skilled in analyzing business processes, validating datasets monitoring KPIs, investigating broken links and search issues, creating Power BI dashboards and generating actionable insights using Adobe Analytics, SQL, Advanced Excel. Adept at cross-functional collaboration and delivering actionable insights to improve digital performance and customer satisfaction across diverse platforms and industries.
Skills & Expertise (18)
Work Experience
Data Analyst | Business Analyst
Accenture
Sep 2023 - Present
Acted as a key point of contact between operations and community teams, facilitating resolution of complex moderation challenges. Ensured all moderation practices adhered to evolving internal policies and external regulations.
Data Quality Analyst (Content Moderation)
Accenture
Mar 2016 - Aug 2023
Analyzed high-volume user-generated content datasets across multiple platforms to identify emerging risks, policy violations, anomalies, and engagement patterns. Designed and maintained Excel-based dashboards and end-of-day reports tracking moderation volumes, escalation rates, SLA compliance, and leadership metrics. Used SQL and Excel to query moderation databases, detect content anomalies, and generate insights supporting policy updates and process improvements.
Senior Customer Service Executive
Locon Services Pvt. Ltd. (Housing.com)
Jan 2014 - Feb 2016
Coordinated closely with brokers and internal sales teams to streamline property listings and customer interactions. Monitored and tracked enhancements to the broker coordination process, ensuring smooth communication and timely responses. Maintained and updated attendance reporting systems, ensuring accurate records for shift management.
Customer Interactive Executive
Reliance Communications (DAKC)
Aug 2012 - Sep 2013
Provided Tier-1 technical support for customers using Reliance Netconnect+ and 3G data cards, handling connectivity, configuration, and speed-related issues. Diagnosed and resolved common hardware/software issues, including installation support, modem setup, and driver troubleshooting.
Education
Bachelor of Computer Applications (BCA) - Mangalam School of Management & Technology
- 2018 · Afghanistan
MBA in Big Data Analytics - Mizoram University
- 2027 · Afghanistan
Certifications
No certifications added yet
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Skills (18)
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