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Skills & Expertise (15)
Work Experience
Associate Engineer
Indus Towers Ltd
Oct 2024 - Apr 2025
Monitored alarms and events across telecom infrastructure systems. Identified, analyzed, and escalated critical network issues. Ensured timely incident response and resolution within SLA. Logged and tracked incidents with proper documentation. Collaborated with field engineers for on-ground issue resolution. Prepared reports on network health, alarms, and performance metrics. Assisted in training new team members on monitoring tools and processes.
Network Operations Center Engineer (NOC)
Bharti Airtel Ltd
Jul 2023 - Oct 2024
Monitored telecom network to ensure high availability and minimum downtime. Handled real-time alarm monitoring using IBM Netcool and NMS tools. Diagnosed and resolved network faults, ensuring quick restoration within SLA timelines. Managed incident lifecycle using ServiceNow and BMC Remedy. Performed root cause analysis (RCA) for major incidents and outages. Coordinated with field teams and vendors for end-to-end issue resolution. Generated daily/weekly performance and outage reports. Maintained detailed logs and ensured adherence to network compliance standards.
Education
B.Tech (Electronics & Communication Engineering) - Institute of Engineering & Technology, Agra
- 2022 · Afghanistan
Intermediate - BSS Inter College, Kanpur
- 2017 · Afghanistan
Highschool - Swaraj Veer S S Inter College, Farrukhabad
- 2015 · Afghanistan
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Skills (15)
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