About
Certified Data Analyst with 4.2+ years of experience in operations, KPI tracking, and performance reporting, skilled in SQL, Python, Excel, and Power BI with hands-on experience in dashboard development and data analysis.
Skills & Expertise (14)
Work Experience
Team Lead (Operations & Data Reporting)
iSON Experiences Pvt. Ltd
Jan 2024 - Feb 2025
Monitored and analyzed team performance using KPIs such as productivity, SLA, quality, and resolution metrics. Developed daily, weekly, and monthly MIS reports to track trends and support management decision-making. Identified performance gaps through data analysis and implemented process improvements to enhance efficiency. Presented data-driven insights to stakeholders and ensured accuracy in cross-functional reporting. Awarded Best Performer of the Month (October 2024) for outstanding operational performance and KPI achievement.
Team Lead
Altruist Technology Pvt. Ltd
Aug 2020 - Aug 2023
Analyzed operational data to track KPIs including productivity, quality scores, and turnaround time. Built and maintained Excel-based dashboards for Weekly and Monthly Business Reviews. Conducted team-wise performance analysis to identify trends, deviations, and improvement areas. Collaborated with management to interpret data insights and optimize operational processes.
Education
Bachelor of Engineering (B.E.) - Visvesvaraya Technological University (VTU)
2014 - 2019 · Afghanistan
Certifications
Full stack with Python
Besant Technology · 2025
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Availability Details
Visa Status
H1B
Relocation
Depends on Offer
Skills (14)
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