Gayatri Joshi
Senior Business Analyst
About
Business Analyst & Quality Assurance professional with 6+ years of experience delivering and supporting digital platforms across U.S. and India-based teams in healthcare, financial services, education and global operations. Skilled in translating business needs into clear requirements, user stories, process flows & acceptance criteria while supporting backlog management, UAT & release readiness. Proven track record of improving workflows, reducing defects & manual effort and collaborating with product, engineering & business stakeholders across global teams.
Skills & Expertise (51)
Work Experience
Business Analyst (Mercy Health)
Asamanta Technologies
Jan 2026 - Present
Acted as primary liaison between 50+ clinical and administrative users, coordinating production issues for patient management tool (MyChart), reducing resolution turnaround time by 33% in 2 months. Led defect triage & backlog refinement in JIRA by converting issues into user stories with acceptance criteria, partnering with PO to prioritize P1/P2 defects and maintain sprint-ready backlog. Redesigned and implemented bug reporting workflow using ServiceNow, improving transparency, saving average 2 hour/bug in investigation and meeting 98% SLA (Service Level Agreement). Coordinated UAT (User Acceptance Testing) and release validation by developing test cases, driving stakeholder sign-offs for 100+ production support tickets. Built Excel/Power Pivot and Power BI dashboards using DAX and Power Query to track production ticket volume, SLA compliance and defect trends, giving stakeholders real-time visibility into support performance.
Business Analyst (Northern trust)
Asamanta Technologies
Jan 2025 - Dec 2025
Partnered with Product Owner and security stakeholders to define scope and operating model for cloud data findings across 3 platforms (AWS, Azure, Snowflake), converting operational needs into 20+ user stories with clear acceptance criteria and measurable outcomes. Owned and maintained the product backlog for incident triage and remediation workflow enhancements; prioritized and delivered 3-5 backlog items per sprint using value/risk-based prioritization, improving time-to-action for high-risk findings. Authored detailed user stories, use cases, and process flows for Wiz - ServiceNow integration (auto-ticket creation, assignment routing, required fields), reducing manual effort by 10-15 minutes per incident and minimizing triage delays. Facilitated requirements workshops with cross-functional teams (Data Protection Ops, Analysts, Cloud Engineering, Data Owners) and aligned 5+ stakeholder groups on a standardized ticket lifecycle, reducing reassignments and clarification cycles by 15-25%. Created standardized ticket templates & work-note guidance for Data Owners (TP/FP response options, required evidence), improving response quality & reducing incomplete responses by 40-60%. Designed an operational TP remediation intake flow (INC - SCTASK creation → remediation assignment), ensuring mandatory metadata capture and reducing missing/incorrect task fields by 40-60%. Ran sprint ceremonies as BA (refinement, backlog grooming, UAT readiness), coordinating with PO and engineering to ensure 100% story readiness before development and reducing UAT defects by 15-20%. Developed Power BI dashboards with DAX measures and Power Query data models, and Advanced Excel/Power Pivot analyses, to track cloud finding remediation status and SLA trends across AWS, Azure and Snowflake for leadership reporting.
Business Analyst (Pearson)
Ness Digital Engineering
Sep 2021 - Apr 2023
Launched 4 enhancements across Pearson assessment platforms, enabling 500+ schools and universities to transition from manual testing and reporting to secure digital features. Partnered with product managers & compliance stakeholders to translate product vision and regulatory requirements into a prioritized backlog, accelerating platform enhancement delivery by 4 weeks. Documented business requirements, workflows, wireframes, and business rules defining exam configuration, scoring logic, and reporting features, saving 200+ development hours of re-work. Managed the product backlog for 4 feature enhancements, creating and prioritizing user stories with acceptance criteria to streamline sprint planning, reducing sprint carry-over work by 50%. Led functional testing, regression testing, and UAT, identifying and resolving 80+ defects before release, preventing production issues and saving 200+ hours of post-release support.
Business Analyst / Software Testing (De Beers Group)
Ness Digital Engineering
Aug 2019 - Sep 2021
Led requirements gathering and testing for a new enterprise platform replacing manual spreadsheets used for diamond allocation, contract management, and financial reconciliation across global sales operations supporting ~100 users in the UK, US, India, Botswana, South Africa, and Canada. Partnered with finance and sales operations leaders in the UK, US, & India to define system requirements for tracking diamond allocation, shipments, invoices, and contract compliance for ~70 global buyers. Defined reconciliation rules and data validation checks using SQL queries for diamond allocation to buyers, invoices, and shipment records to detect discrepancies, improve financial reporting accuracy to ~98%. Implemented standardized reconciliation workflows across allocation, shipment, and invoice data, reducing manual reconciliation work by ~120 hours annually for finance teams in the UK, Botswana, and South Africa. Designed digital approval workflows for allocation and reporting validations, replacing manual email approvals and reducing decision turnaround from ~2 days to same-day approvals across global ops teams.
Education
Master of Science in Technology Management - Lindsey Wilson University
- · Afghanistan
Certifications
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