About
I have an experience of as system admin worked with Azure AD, intune, windows, Linux, MFA, Technical and network support.
Skills & Expertise (17)
Work Experience
analyst
capgemini
May 2022 - Dec 2022
Ensured device compliance by updating Group Policy and Crowd Strike. Administrated MFA (Ping Id) for all not resolving escalated authentication issues. Provided L2 support for hardware, software, Office 365, and network issues. Deployed images and endpoint policies via Intune. Resolved incidents and changes through Service Now, meeting SLAs Maintained accurate Service Now documentation and follow-ups.
senior analyst
capgemini
dec 2022 - nov 2024
Assigning client-imaged desktops to users by tagging them and configuring Citrix for secure remote access. Supported Azure VM and RDP connectivity for stable virtual environments. Deployed client images for new users and supported endpoint setup. Monitored networks and performed troubleshooting and root cause analysis. Handled AD & Entra ID user access, GPO, and VPN on-boarding/ off-boarding. Managed shared folder access and implemented network security controls. Resolved incidents and changes through Service Now, meeting SLAs. Improved peak-time traffic by adding load balancer to handle traffic.
Education
BTECH (EEE) - Jagruti College of Engineering and Technology
2016 - 2019 · India
Diploma (EEE) - TKR College of Engineering and Technology
2012 - 2015 · India
Certifications
AWS cloud quest practitoner
Amazon web services · 2025
