About
Results-driven Data Analyst with four years of experience at Amazon as an ML- Data Associate II in MIS Operations, specializing in data analysis, process optimization, and quality assurance for large-scale management information systems. Expertise in SQL, Excel, and data visualization facilitates the extraction of actionable insights from structured and unstructured datasets, optimizing workflows and delivering high-quality data that enhances operational performance. Proven ability to collaborate cross-functionally with product, engineering, and operations teams fosters a culture of data-driven decision-making and continuous process improvement. Committed to leveraging analytical skills to drive impactful business outcomes in fast-paced environments.
Skills & Expertise (8)
Work Experience
Customer Service Associate
Knoah Solutions
Oct 2017 - Jun 2018
Resolved high-volume customer issues across live chat and email. Created performance reports and documentation to support service operations. Strengthened customer retention via timely, empathetic communication.
Feedback Engineer
Teleperformance India
Jul 2019 - Jun 2021
Produced data-driven content for ML training use cases. Managed execution quality and tracked output against project KPIs. Analyzed and segregated raw data into structured formats. Collaborated with teams to tailor content for multiple regions and clients.
ML Data Associate II
Amazon
Aug 2021 - Present
Conducted data analysis using SQL and Excel to identify patterns, detect anomalies, and provide actionable insights for ML model improvements. Designed and implemented quality control mechanisms, reducing annotation errors and improving overall dataset accuracy by 7%. Collaborated with data scientists, program managers, and engineers to define data requirements, validate model outputs, and enhance feature performance. Created and shared daily/weekly business reports on data quality, productivity, and process KPIs, helping leadership make informed decisions. Led root cause analysis (RCA) for recurring data issues, driving process automation initiatives that improved efficiency by 17%. Supported process documentation, SOP creation, and training for new associates, ensuring consistent knowledge transfer and reducing onboarding time. Partnered with stakeholders to translate business requirements into data solutions, bridging gaps between operations and technical teams.
Education
B.Tech: Mechanical Engineering - Sreyas Institute of Engineering & Technology
- 2017 · Afghanistan
Intermediate: Maths, Physics, Chemistry - Sri Chaitanya Junior Kalasala
- 2013 · Afghanistan
SSC - Veeramachaneni Pagaiah High School
- 2011 · Afghanistan
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Open to Relocation
