About
Deoriented and analytical Data Analytics professional with a solid academic background in Biotechnology and practical experience in data management, reporting, and escalation handling. Proficient in Excel-based analysis, data cleaning, and visualization to inform decision-making. Experienced in identifying patterns, troubleshooting complex problems, and clearly conveying insights to stakeholders. Eager to apply analytical strengths and problem-solving abilities in a data-focused setting.
Skills & Expertise (16)
Work Experience
Senior Escalation Agent
ECPL
Nov 2025 - Present
Oversee and resolve critical customer escalation cases by conducting root cause investigations and applying data-informed corrective actions. Develop structured Excel-based reports and dashboards to monitor KPIs and service-level outcomes.
Education
M.Sc. Biotechnology - JAIN (Deemed-to-be University), School of Sciences
2023 - 2025 · Afghanistan
B.Sc. Biotechnology - Dr. G.R. Damodaran College of Science
2019 - 2022 · Afghanistan
Certifications
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Citizen
Relocation
Open to Relocation
Skills (16)
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