About
Technical Support Specialist with hands-on experience in SaaS product environments. Currently working with ConnectWise LLP, supporting product configuration, integrations, and system troubleshooting. Skilled in client communication, issue ownership, and operational efficiency. Seeking to transition into senior support, product specialist, or security-aligned roles where technical expertise and problem-solving capabilities can deliver greater impact.
Skills & Expertise (12)
Work Experience
Co-Founder & COO
Uurja Naturals
Present - Present
Lead end-to-end operations and strategic execution. Manage vendor partnerships and supply chain processes. Oversee logistics, fulfillment, and quality assurance. Handle B2B and B2C customer relationships and retention. Drive operational efficiency and customer satisfaction.
Tech Support – L1
ConnectWise LLP
Jan 2023 - Present
Provide Level 1 technical support for ConnectWise Manage PSA users. Configure and set up new product instances and system integrations. Troubleshoot email connectors, calendar synchronization, and software-related issues. Assist with data recovery and perform structured problem diagnosis. Ensure timely resolution of customer cases while maintaining SLA standards. Escalate advanced technical issues with proper documentation and case analysis.
Tech Support Intern
ConnectWise LLP
Jan 2022 - Dec 2022
Supported product teams in resolving client issues and gained in-depth exposure to SaaS architecture and workflows.
Apprentice
Siemens Healthineers
Jan 2018 - Apr 2018
Assisted in technical and operational coordination, gaining exposure to structured enterprise environments.
Education
B.E Electronics & Communication - KLE Dr M.S.S College of Engineering & Tech
2014 - 2019 · Afghanistan
Higher Secondary Education - Rosary Higher Secondary School
2012 - 2014 · Afghanistan
Certifications
No certifications added yet
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Skills (12)
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