About
Detail-oriented QA Engineer with 5 years of experience in manual, functional, regression, and API testing across Telecom and Enterprise domains. Proven track record of delivering zero major production defects, designing 100+ test cases per sprint, and collaborating in Agile environments. Actively upskilling in automation (Selenium, Playwright, Java) and applying AI-driven approaches to testing.
Skills & Expertise (32)
Work Experience
Software Test Engineer
Firstsource Solutions Pvt Ltd
Apr 2023 - Dec 2025
Designed and executed 100+ test cases per sprint covering Functional, Regression, and API scenarios, maintaining zero major production defects across all releases. Worked as QA for the Event Correlation Engine (ECE) and Automation Incident Engine (AIE), validating complex parent-child event correlation logic and lifecycle sync workflows. Performed end-to-end API testing using Postman and Rest Assured, validating HTTP response codes, headers, payloads, and schema structures for business-critical workflows. Conducted SQL backend validation to ensure data consistency between API responses and the database layer. Identified and tracked 200+ defects in JIRA throughout their complete lifecycle, collaborating with developers on root cause analysis (RCA) and bug fixing. Executed Exploratory, Negative, and Boundary testing to uncover edge cases and strengthen application reliability. Actively participated in Agile ceremonies including Sprint Planning, Daily Standups, and Retrospectives.
QA Tester
Infosys (Client: Google)
Apr 2022 - Mar 2023
Performed 1 year of dedicated manual testing with end-to-end data validation, ensuring accuracy, consistency, and integrity of business-critical data across systems. Designed and executed detailed manual test scenarios covering data accuracy, fraud detection, and validation workflows for Google's data processing pipelines. Conducted regression testing manually to validate system stability after data updates and process changes, ensuring no existing functionality was broken. Validated data flow across integrated systems manually, tracing data from input to output to eliminate inconsistencies and ensure end-to-end correctness. Performed exploratory and edge case testing to uncover hidden data issues that automated scripts would not typically detect. Collaborated with cross-functional teams to perform root cause analysis and improve overall data quality processes. Ensured compliance with quality standards and business rules, contributing to reliable and consistent system performance.
QA Tester
Concentrix (Google Project)
Feb 2021 - Mar 2022
Performed functional and content validation testing as a QA Tester, ensuring system behaviour aligned with business rules and policies. Designed and executed manual test cases for data quality, validation workflows, and policy compliance scenarios. Identified edge cases, boundary conditions, and negative scenarios to improve application reliability and test coverage. Validated end-to-end workflows to ensure accurate system responses and a consistent user experience. Acted as Subject Matter Expert (SME) to support quality improvements and optimize testing processes within the team. Logged, tracked, and drove resolution of defects to ensure quality delivery within timelines.
Education
Bachelor of Business Management (BBM) - Bangalore University
2009 - 2012 · India
Certifications
Manual Testing
QSpider · 2018
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Citizen
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Open to Relocation
Skills (32)
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