About
Detail-oriented Quality Assurance Engineer with 2+ years of experience specializing in test automation, API validation, and rigorous manual testing cycles. Proficient in building robust test scripts using Selenium WebDriver, Java, and Cucumber frameworks within Agile methodologies. Adept at root-cause analysis, defect management via JIRA, and ensuring application accessibility using JAWS.
Skills & Expertise (12)
Work Experience
Technical Support Representative
Gatestone & co
Feb 2025 - Sep 2025
Conducted deep-dive technical troubleshooting, log analysis, and root-cause identification for complex software issues. Acted as the primary bridge between end-users and the engineering team, reproducing environment-specific bugs and documenting technical steps in the ticketing system. Managed platform incident lifecycles, ensuring critical high-severity bugs were escalated to development teams with complete technical diagnostics. Engage in ongoing training and development programs to stay updated on the latest technologies.
Quality Engineer
FDM Group
Jun 2022 - Nov 2024
Developed and maintained page object model automation framework using Selenium, Java, and Cucumber. Conducted functional and smoke regression testing with Selenium WebDriver, creating automation scripts. Created comprehensive test strategy, plans, and cases, ensuring coverage of all product functionalities through JIRA. Executed tests in JIRA to confirm business requirements are met while identifying potential issues. Collaborated with cross-functional teams to ensure high product quality in TMS application testing. Optimized testing timelines through exploratory testing, identifying defects early in the process. Led QA team efforts, presenting test results to enhance understanding and drive improvements. Performed manual API validation using Postman to ensure data accuracy and performance.
IT Helpdesk Support Technician (Co-op)
Jamesway incubators INC
Oct 2021 - Jan 2022
Provided technical assistance for incoming queries and issues related to computer systems. Troubleshot and resolved PC incidents, software issues, and Cisco VoIP phone system problems, ensuring timely solutions and comprehensive case documentation in client management suite. Resolved diverse hardware and software-related issues, including password recovery, Outlook problems, backup challenges, and system recovery. Collected and analyzed requirements for new desktop installations, standardizing software deployments to enhance user experience. Created and configured new user accounts based on client requirements, facilitating seamless onboarding and resource access.
Education
PG Diploma - Conestoga College
- 2022 · Afghanistan
Bachelors - Dayananda Sagar College
- 2018 · Afghanistan
Certifications
No certifications added yet
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Skills (12)
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