Ahmad Ansari
Freelance IT Consultant & Solutions Provider
About
Highly motivated and certified Technical Professional with over 2.5 years of dynamic experience in IT support and customer-centric solutions, including L1.5-L2 escalations for enterprise environments like American Express. Expert in Linux/Windows systems, enterprise ticketing (ServiceNow), and driving high customer satisfaction (consistently 97%) through clear communication and rapid resolution. Holds extensive Red Hat certifications demonstrating advanced proficiency in system administration, automation, and cybersecurity.
Skills & Expertise (5)
Work Experience
Technical Support Specialist
Freelance
12-2021 - 09-2022
Offered comprehensive remote IT support for software, tools, and networking issues across Windows/Linux environments.
Technical Support Engineer
PC Solutions (Supporting American Express)
09-2022 - 10-2023
Provided critical L1.5-L2 product and application support to a large user base within American Express tools and platforms, ensuring business continuity and high productivity.
IT Consultant & Solutions Provider
Freelance
03-2024 - Present
Delivered expert technical and application support to diverse local businesses and individual clients. Specialized in advanced diagnosis and resolution of complex issues across Linux/Windows environments, CRM platforms, internal tools, and network infrastructures.
