About
Analytical and detail-oriented professional with 2+ years of experience in application support and development roles. Strong foundation in SQL and Excel, with hands-on experience in analyzing system issues and supporting business users. Currently transitioning into a Data Analyst role to leverage analytical thinking and data-driven problem solving.
Skills & Expertise (11)
Work Experience
Associate Software Engineer
Infinite Computer Solutions
Aug 2023 - Dec 2025
Analyzed application issues and production data to identify root causes and recurring patterns. Used SQL queries to extract and validate data for troubleshooting purposes. Prepared monthly reports on incidents, system performance, and resolution metrics. Worked closely with business users to understand issues and translate them into clear technical requirements. Worked on ETL processes using SSIS, including data extraction from source systems, and loading data into SQL Server databases to support reporting needs. Tracked support tickets and analyzed trends to help reduce repeated issues and improve response times. Suggested process improvements based on data patterns and issue frequency.
Education
B.Sc. Mathematics with Computer Applications - Ethiraj College for Women
2020 - 2023 · Afghanistan
