Skills & Expertise (14)
Work Experience
Service Desk Analyst
Tata Consultancy Services (TCS)
08-2024 - Present
Provided L1/L2 support for enterprise applications, handling incidents and service requests. Diagnosed application and access-related issues, ensuring resolution within SLA timelines. Worked with ticketing and monitoring tools to track, document, and resolve user issues. Collaborated with internal teams for escalation and resolution of complex technical issues.
Education
Bachelor of Computer Applications
2020 - 2023 · India
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No Visa
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Not Open to Relocation
