About
Highly motivated and experienced professional with a strong passion for Cyber security. Seeking a challenging position that utilizes my newly acquired Certified Ethical Hacker (CEH) certification to contribute to an organization's security initiatives and protect against potential threats.
Skills & Expertise (5)
Work Experience
Technical Support Engineer
iOPEX Technologies
12-2022 - 06-2024
Providing technical support to customers via phone and chat, resolving software and hardware issues in a timely and professional manner. Troubleshoot network connectivity problems, assisting customers with router configurations and troubleshooting internet connection issues. Utilized remote access tools to diagnose and resolve technical problems ensuring minimal downtime for customers.
Technical Support Associate
Sutherland
11-2017 - 03-2019
Provided outstanding technical support via chat and e-mail to customers for the Alexa Devices for the Amazon US.
Senior Engineer Technical Support
iOPEX Technologies
06-2024 - Present
Provided immediate Technical and Billing Support to the Arlo Customers. Had proficient in handling calls and chat. Achieved customer satisfaction rating of over 95% through prompt and effective resolutions. Resolved complex technical support tickets weekly for Arlo Technologies clients.
Senior Customer Service Representative
HCLTech
06-2019 - 03-2022
Worked to achieve high customer satisfaction rates by providing optimal customer service and achieve sales for Office Depot Inc.
Customer Service Associate
Sutherland
06-2016 - 11-2017
Brought forth excellent customer service skills and a commitment to customer satisfaction via phone for the Amazon India Phone Support.
Education
Bachelor of Electronics and Communication Engineering
2012 - 2016 · India
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Profile Overview
Availability Details
Current Company
Other
Visa Status
No Visa
Relocation
Open to Relocation
