Hari Krishna
Oracle Certified Professional | Functional Analyst
About
Oracle Certified Professional | Functional Analyst with specialised expertise in Oracle Utilities applications, including Customer Cloud Service (CCS), Customer to Meter (C2M), and Customer Care and Billing (CC&B). With over two years of hands-on experience in manual testing and a comprehensive functional understanding of utility business processes, I ensure functionality, performance, and quality for mission-critical operations in the utility sector. Skilled in test planning, test execution, and defect tracking, I am committed to delivering high-reliability software solutions. Motivated to advance in automation testing and broaden my role in business analysis to enhance testing processes, optimise efficiency, and drive continuous value for stakeholders. Skilled in analysing and adapting workflows to meet dynamic business needs, delivering software solutions aligned with product roadmaps, release plans, and key performance indicators.
Skills & Expertise (14)
Work Experience
Oracle Utilities Analyst
ESC Partners
November-2022 - Present
Work closely with stakeholders to gather functional and technical requirements, translating them into detailed system specifications and use cases. Leverage in-depth understanding of utility business processes to optimise system configurations, enhance user experience, and improve operational workflows. Collaborate with cross-functional teams to integrate Oracle Utilities solutions with existing enterprise systems, ensuring seamless data flow and operational efficiency. Engaged with Oracle Utilities applications (CCS, C2M, CC&B) to validate system configurations and ensure they met client business requirements, performing detailed quality assurance and testing throughout the project lifecycle. Develop and execute comprehensive test plans, test cases, and scripts for manual and automation testing, ensuring high-quality, bug-free product releases. Proactively managed defects, reducing post-release issues and improving product reliability. Identify, document, and track defects through Jira or other defect management tools, ensuring timely resolution and minimal impact on project timelines. Proactively suggest improvements and optimizations based on system performance and user feedback, ensuring that Oracle Utilities solutions continue to meet evolving business needs. Provide training and support to end users, creating detailed user manuals, training materials, and process documentation to ensure smooth adoption and user satisfaction. Provide ongoing support after system implementation, resolving issues and performing system enhancements as necessary to meet business objectives. Maintain strong communication channels with both internal teams and clients, ensuring that project goals, timelines, and quality expectations are met.
Education
B.E Mechanical Engineering
2016 - 2019 · India
Diploma in Automobile Engineering
2013 - 2016 · India
Certifications
Cambridge Entry Level Certificate in ESOL International (Business)
University of Cambridge · Pass with Merit
Certificate for demonstrating proficiency in English for business purposes
Oracle Cloud Infrastructure 2023 Certified Foundations Associate
Oracle · 2023
Certification for demonstrating foundational knowledge in Oracle Cloud Infrastructure services
Oracle Utilities Customer Cloud Service 2022 Certified Implementation Professional
Oracle · 2022
Certification for demonstrating expertise in implementing and configuring Oracle Utilities Customer Cloud Service