About
Motivated and detail-oriented QA enthusiast transitioning from technical support into software testing. Skilled in manual and automation testing with experience in Selenium, TestNG, API testing, and defect management. Solid foundation in STLC, bug lifecycle and test case design. Known for strong analytical thinking, communication, and problem-solving skills gained from client-facing support. Passionate about delivering high-quality, user-focused software and eager to contribute as an entry-level QA Engineer.
Skills & Expertise (27)
Work Experience
Technical Support Engineer
EcoFull Resources Pvt Ltd
Mar 2024 - Oct 2025
Boosted customer retention by 15% through proactive support and personalized service. Resolved 60–80 weekly tickets on on-grid/off-grid inverter systems with 95%+ customer satisfaction. Provided expert troubleshooting for brands like Solis, Growatt, Sofar, Solax, GoodWe and Enphase. Documented recurring issues, enabling a 20% reduction in handling time. Streamlined follow-ups for unresolved cases, improving resolution efficiency and communication.
Software Testing Intern
Camerin Folks Pvt Ltd
Apr 2025 - Oct 2025
Executed manual & automated testing for web/mobile applications following STLC. Designed and maintained test cases, scenarios, and data for functional, regression, and integration testing. Automated UI test flows using Selenium WebDriver with Java + TestNG, improving coverage. Logged and tracked defects using Jira, ensuring clear documentation of reproduction steps and severity. Performed API testing using Postman, verifying REST endpoints for expected responses and error handling. Conducted backend validation using SQL queries. Used Maven for project build and dependency management.
Education
B.Tech in Electronics and Communication Engineering - Adi Shankara Institute of Engineering and Technology
2019 - 2023 · Afghanistan
Higher Secondary - NSS BHSS Manickamangalam
2017 - 2019 · Afghanistan
Certifications
No certifications added yet
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Citizen
Relocation
Open to Relocation
Skills (27)
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