About
Business and data-driven professional with 3.5+ years of experience in BFSI, working extensively with customer, sales, and portfolio data to support decision-making. Hands-on experience in sales funnel analysis, customer behavior analysis, KPI reporting, and dashboard-based insights using CRM and core banking systems. Formally trained in SQL, Advanced Excel, Power BI, Python, and Machine Learning, seeking Business Analyst, Data Analyst, or Sales Analyst roles.
Skills & Expertise (18)
Work Experience
Deputy Manager – Business & Data Analytics
Aditya Birla Capital
Oct 2021 - Jul 2024
Worked as a Business Analyst supporting sales and operations teams by analyzing customer, policy, and operational data to enable informed business decision-making. Gathered and analyzed business requirements from stakeholders and translated them into structured MIS reports and Power BI dashboards to track KPIs such as policy performance, revenue trends, customer conversions, and operational metrics. Conducted process, gap, and funnel analysis across customer onboarding, documentation, and policy servicing workflows to identify inefficiencies and improvement opportunities. Analyzed customer behavior, conversion, and renewal data to support retention and cross-sell initiatives, contributing to ~5–10% improvement in customer conversion and retention. Partnered with Sales, Operations, Compliance and Channel partner teams to validate data, standardize reporting processes, and support process improvements aligned with business and regulatory requirements.
Menternship – Predict the Fare Price of Future Rides Using Machine Learning Regression
MentorMind
Nov 2025 - Jan 2026
Performed data cleaning, preprocessing, and exploratory data analysis on ride-level datasets. Built and compared regression models including Linear Regression, Decision Tree, Random Forest, and Gradient Boosting. Tuned models and evaluated performance using R², MAE, and RMSE metrics. Generated insights to support fare estimation and pricing decisions.
Sales Manager - Business & Data Analytics
Deutsche Bank AG
Jul 2024 - May 2025
Performed data analysis on customer transaction and portfolio data from Finacle, WMS, and LMS to support customer segmentation, revenue tracking, and performance monitoring across the managed portfolio. Conducted sales funnel, conversion, and exploratory data analysis (EDA) to identify drop-off points and high-potential leads, contributing to ~8–12% improvement in lead-to-conversion efficiency. Built and interpreted analytical dashboards to monitor KPIs such as AUM, product performance, customer engagement, and service turnaround time enabling data driven prioritization. Applied customer behavior and transaction pattern analysis as a part of business analysis activities to identify cross-sell and retention opportunities, contributing to ~10–15% incremental revenue growth and ~5–8% improvement in client retention. Collaborated with Risk, Compliance, and Operations teams to streamline service workflows, contributing to a ~12–18% reduction in service turnaround time.
Education
Post Graduate Diploma in Management, Marketing - Asian Business School
2019 - 2021 · Afghanistan
Certification in Data Analytics - Imarticus Learning
- 2026 · Afghanistan
Bachelors of Science, Chemistry - Delhi University
- 2016 · Afghanistan
