Harshitha R
Healthcare Operations | Accounts Receivable | Claims Support
About
Healthcare revenue cycle and customer support professional with 4+ years of experience across healthcare accounts receivable, insurance claim follow-up, denial resolution, EOB review, and customer service operations. Experienced in coordinating with insurance providers and internal teams, maintaining accurate records, and supporting timely claim resolution. Holds a Bachelor of Engineering in Information Science and has working knowledge of SQL and Excel, with Power BI currently being learned. Interested in healthcare data, health insurance, and revenue cycle analyst opportunities.
Skills & Expertise (17)
Work Experience
Accounts Receivable Executive
Omega Healthcare
Jan 2020 - Jan 2023
Managed follow-up of insurance claims and payment recovery activities. Coordinated with insurance providers to resolve unpaid and underpaid claims. Reviewed Explanation of Benefits (EOBs) and updated claim records accurately. Worked with internal stakeholders to support timely and efficient claim resolution. Maintained documentation in line with healthcare billing and process requirements.
Senior Customer Support Representative
Bytech India Pvt. Ltd.
Mar 2017 - Sep 2018
Handled customer inquiries, complaints, and service requests across communication channels. Maintained customer records, call logs, and operational reports. Coordinated with internal departments to support timely issue resolution. Supported daily operations and customer satisfaction.
Education
Bachelor of Engineering (Information Science & Engineering) - Sambhram Institute of Technology, VTU
- 2015 · Afghanistan
Certifications
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Skills (17)
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