About
Detail-oriented QA Analyst with 6+ years of experience in manual and mobile testing across web, mobile (Android & iOS), and ERP applications. Proven track record of independently owning end-to-end QA — from requirement analysis to production release sign-off — across 10+ successful releases. Proficient in functional, regression, smoke, and UAT testing with Basic experience in Postman (API testing), SQL, and AI-driven workflow using ChatGPT, Claude, and Make.com.
Skills & Expertise (26)
Work Experience
Sr. Customer Success Executive (QA & Product Operations)
Herkey
Nov 2021 - May 2026
Validated bug fixes and executed re-testing after each sprint, ensuring zero regression defects in production. Monitored AI call tool performance metrics; generated weekly reports and escalated anomalies to vendor. Coordinated with product and development teams to ensure timely resolution of production issues. Supported platform accuracy across job listing workflows, ensuring data integrity and smooth user experience. Coordinated with client-facing and internal teams to ensure smooth communication and timely delivery.
QA Analyst | Production Support | Project Coordinator
HB Associates (SkoolShine ERP)
Jan 2019 - Oct 2021
As QA responsible for SkoolShine — a production ERP and mobile app (Android & iOS) used by 10+ schools. Executed 10+ full release cycles — functional, regression, smoke, and UAT testing across mobile and web platforms. Designed and maintained 100+ test cases covering all ERP modules: fee management, attendance, timetable, notices, and parent communication. Performed production support monitoring — tracked system performance, identified P1 defects, and escalated with full impact analysis. Maintained RTM with full traceability; tracked defect resolution SLAs with development team. Bridged communication between business stakeholders and developers — from requirement gathering to post-release sign-off.
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Citizen
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Open to Relocation
Skills (26)
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