About
Results-driven professional with 5 years’ experience in healthcare revenue cycle management and customer service and a strong technical background in Python, Excel, MongoDB, and SQL. Seeking a challenging role, and problem-solving abilities to contribute to organizational growth.
Skills & Expertise (14)
Work Experience
Medical Ultrasound Applications & Demonstration
Techno-med Systems
Mar 2018 - Mar 2020
Provided application support and live demonstrations for medical ultrasound systems. Assisted healthcare professionals in understanding equipment usage and features. Supported installation, training, and troubleshooting of ultrasound devices. Collaborated with sales and technical teams to improve customer experience.
Sr. AR Analyst
R1 RCM (formerly Accretive Health)
Dec 2021 - Present
Handled end-to-end accounts receivable (AR) calling, including claims processing, appeals submission, and follow-up with payers to ensure timely reimbursement. Addressed claim denials and discrepancies by researching payer policies, documenting findings, and initiating corrective actions for successful resolution. Maintained accurate billing records, updated payment information, and ensured compliance with healthcare regulations and company standards.
Customer Associative (CA) for an Inbound voice process and chat process
Tech Mahindra
Aug 2020 - Dec 2021
Resolved complex customer issues, educated customers on problem-solving techniques and platform resources. Assisted customers with prompt placement of orders, refunds, or exchanges. Implemented exceptional customer experiences with each personal interaction. Assisted upwards of 150 customers per week to expedite orders and correct sales problems.
Education
S. S. C - Port high School, Visakhapatnam
- 2013 · Afghanistan
Diploma (E. C. E) - DIET Polytechnic, Anakapalli, VSP
- 2016 · Afghanistan
Certifications
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Skills (14)
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