Hemant Deshmukh

Application Support Executive

Ulhasnagar, Maharashtra 0+ yrs exp 81 · Excellent

About

Computer Science graduate with hands-on experience in SQL, Python, Power BI, Excel, data analysis, reporting, and Linux environments. Currently working as an Application Support Executive in a 24×7 banking and electronic payment infrastructure, where I analyze transaction data, monitor transaction trends and failures, prepare MIS reports, perform reconciliation, and coordinate with technical teams to resolve production issues. Experienced in transforming business requirements into Power BI dashboards and data-driven reports, including KPI development, DAX measures, data modeling, drill-through analysis, and interactive visualizations. Seeking opportunities as a Data Analyst, BI Analyst, Reporting Analyst, or Junior Data Engineer.

Skills & Expertise (32)

Microsoft Excel Advanced

8.4/10

Years Exp

Data Analysis Advanced

8.1/10

Years Exp

Data Cleaning Advanced

8.0/10

Years Exp

SQL Intermediate

7.8/10

Years Exp

Python Intermediate

7.5/10

Years Exp

Power BI Intermediate

7.0/10

Years Exp

Seaborn PWA DAX Data Modeling Drill-through Interactive Dashboards Pivot Tables VLOOKUP Advanced Excel Formulas Solidity Polygon Firebase Matplotlib NumPy Pandas Windows UNIX LINUX Git GitHub VS Code Jupyter Notebook MIS Reporting Business Reporting Trend Analysis KPI Reporting

Work Experience

Switch Operation Executive

Electronic Payment and Services Pvt. Ltd.

Jun 2026 - Present

Analyze and monitor real-time electronic payment transactions across switch platforms in a 24×7 banking environment. Analyze transaction failures and decline patterns using failure codes, application logs, and transaction-level information to identify potential root causes and support timely resolution. Prepare and distribute daily MIS, transaction summary, and operational reports for partner banks and internal stakeholders, ensuring accuracy and timely delivery. Track key operational metrics including transaction volumes, decline rates, pending transactions, switch performance, and server utilization to support operational decision-making. Perform EOD/BOD reconciliation and transaction-level operational checks, helping maintain data accuracy and continuity of payment operations. Collaborate with Development, Network, and Database teams to investigate production issues, analyze technical information, and coordinate incident resolution. Maintain incident records and perform SLA-based escalation for unresolved issues, supporting reliable and uninterrupted payment processing. Work with operational and transaction data to identify issues, monitor trends, and provide accurate information to stakeholders.