About
Detail-oriented Application Support and QA professional with 1.2 years of experience in testing and troubleshooting web-based software applications. Strong skills in manual testing, test case execution, defect identification, and knowledge of defect tracking using Jira, including understanding of issue lifecycle, statuses, and workflows. Experienced in providing end-user application support across Windows and macOS environments. Known for effective communication with cross-functional and client teams, strong task prioritization, and the ability to support timely issue resolution within Agile development environments.
Skills & Expertise (11)
Work Experience
Software QA & Application Support
Prismire Software Solutions
May 2024 - Jun 2025
Conducted functional and regression testing on internal tools. Logged and tracked application issues using Jira. Performed root cause reproduction for user-reported bugs. Collaborated with developers and end-users for issue resolution. Provided technical support for login, sync, and browser compatibility issues. Maintained a knowledge base of common errors and solutions. Generated daily/weekly reports using Google Sheets. Verified bug fixes and performed post-deployment validation.
Education
Bachelor's Degree, B Tech - Civil - Laki Reddy Bali Reddy College of Engineering
- 2023 · Afghanistan
