About
A certified Data Analytics professional with hands-on experience in data analysis projects across various domains. Skilled in SQL, Python, Power BI, Machine Learning, Excel, and Statistics, I am passionate about turning raw data into actionable insights. With a strong foundation in analytical techniques and problem-solving, I am adept at leveraging data to drive business decisions. My experience includes working with data visualization tools and predictive models to enhance business processes and outcomes. I am now seeking to transition into a Data Analyst role, where I can apply my skills to solve complex problems and contribute to data-driven decision-making.
Skills & Expertise (23)
Work Experience
Senior Executive – Client Servicing
Indiamart Intermesh Limited
May 2021 - Feb 2023
Proactively engaged with existing clients through welcome and follow-up calls, identifying opportunities to upsell and enhance their experience while driving revenue growth. Managed customer support tickets with priority, ensuring quick resolutions and seamless service delivery. Took charge of escalations to improve customer satisfaction and retention. Developed targeted sales plans to meet monthly and quarterly revenue goals. Focused on leveraging existing client accounts to drive consistent business expansion. Worked closely with internal teams to analyze performance metrics, refine sales approaches, and ensure smooth execution of client servicing processes. Drafted and introduced new policies to optimize sales operations. Assisted clients in managing their catalogs effectively to increase product visibility and sales performance.
Junior Data Analyst
Apna Job Portal
Feb 2025 - Nov 2025
Analyzed the end to end candidate funnel covering registration, profile completion, job views, applicants and shortlists and share actionable insights to improve conversion rates and reduce candidate drop-offs across the platform. Evaluated job posting performance and recruiter activity to improve application quality, response rates and employer engagement. Built and maintained Power BI Dashboards to track KPIs such as daily active users, job applications, recruiter usage and revenue metrics. Cleaned, structured and validate large datasets related to users, job listings and recruiter using SQL and Python. Performed hiring trend analysis across industries skills, location and salary ranges to support business, product and sales teams. Collaborated with sales teams to track recruiter and client usage of the platform. Identified early churn signals by monitoring engagement and activity metrics. Helped support retention strategies for premium and high-value employer accounts. Identified user experience issues in job search, profile creation, and application flow through data analysis. Analyzed user interaction and drop-off behavior to pinpoint frictional points.
Assistant Manager - Career Services Team
Imarticus Learning
Apr 2023 - Dec 2024
Led business development efforts by refining lead generation techniques and ensuring a steady sales pipeline. Oversaw sales operations across North India, covering Lucknow, Jaipur, and Delhi NCR. Collaborated with practice leads to drive consistent client acquisition and achieve quarterly revenue targets. Executed email marketing strategies focused on attracting new clients. Conducted in-depth research to build structured branding efforts that strengthened lead generation and market reach. Worked closely with senior leadership to analyze performance, set growth strategies, and optimize sales targets. Leveraged platforms like Superset and Creatrix to maintain and update sales data in real time. Ensured dashboards provided accurate insights for data-driven decision-making and performance evaluation. Addressed customer concerns via calls and emails, ensuring prompt resolution of escalations. Delivered tailored solutions to improve client satisfaction and uphold service excellence.
Education
PGDM - IILM Academy of Higher Learning
- 2021 · Afghanistan
BBA - Babu Banarasi Das University
- 2018 · Afghanistan
