About
BE Graduate in Electronics and Communication Engineering (2025) with hands-on experience in Service Desk L1 operations, a 95 percent First Call Resolution rate in simulated enterprise environments. Experienced in Windows troubleshooting, Active Directory user management, networking fundamentals (TCP/IP, DNS, DHCP), remote desktop support, and full incident lifecycle management. Seeking an IT Support or System Engineer role to contribute strong troubleshooting, documentation, and user support skills in a production environment.
Skills & Expertise (23)
Work Experience
Frontend Web Development Intern
Extion Infotech
Nov 2024 - Mar 2025
Developed responsive frontend components using React and JavaScript in an agile sprint environment. Built a Task Management System supporting CRUD operations and RESTful API integration. Implemented asynchronous API calls to fetch and render live data in an Online Currency Converter. Designed reusable UI components and improved client-side performance through structured component architecture.
Cyber Security Intern
Elevate Labs
May 2025 - Jun 2025
Gained hands-on exposure to cybersecurity fundamentals, threat analysis, and vulnerability assessment. Identified security risks and analyzed common threats such as phishing and malware using basic security tools. Followed industry best practices for network security and security incident documentation. Recognized as Best Performer for strong analytical skills and professionalism.
IT Support Specialist – Service Desk L1 (Simulation)
Academic Project / Self-Training
Jun 2024 - May 2025
Maintained a 95% resolution rate by resolving Windows OS, MS Office, browser, printer, and networking issues. Managed complete incident management lifecycle, including ticket logging, categorization, prioritization, troubleshooting, resolution, and closure. Performed user account provisioning, password resets, and account unlocks in a simulated Active Directory environment. Monitored and managed ticket queue to ensure timely response and resolution of user requests. Applied structured troubleshooting methodology to conduct root cause analysis for recurring technical issues. Followed defined escalation matrix to transfer complex issues to Level 2 support while ensuring proper documentation and user updates. Provided remote technical support via phone, chat, and remote desktop tools while maintaining high user satisfaction.
Education
Bachelor of Engineering, Electronics and Communication Engineering - CMR Institute of Technology
2021 - 2025 · Afghanistan
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