About
Entry-level Data Analyst with hands-on experience across four end-to-end analytics and machine learning projects spanning Python, SQL, Power BI, and Tableau — comfortable owning a project from raw data through to a validated, dashboard-ready result, including catching and fixing real data-quality and modeling issues along the way. Skilled in data cleaning, SQL-based KPI analysis, predictive modeling with scikit-learn, and dashboard development. Certified in Data Science and seeking an analyst role to drive data-driven decision-making.
Skills & Expertise (35)
Work Experience
Customer Support Executive
Highfive Business Solutions Pvt. Ltd.
Aug 2023 - Feb 2024
Tracked and analyzed daily support metrics (ticket volume, resolution time, CSAT) across phone, email, and chat channels to identify recurring issues and reporting trends; maintained accurate CRM records and escalated process-improvement opportunities based on recurring feedback patterns. Built early analytical and root-cause investigation skills through daily performance tracking and reporting, which motivated the transition into data analytics.
Education
Bachelor of Arts (BA) - Pandit Deendayal Upadhyaya Shekhawati University
2022 - 2024 · Afghanistan
Senior Secondary (Class XII), Humanities - Govt. Boys Senior Secondary School
2019 - 2021 · Afghanistan
Secondary (Class X) - Little Fairy Public School
2018 - 2019 · Afghanistan
Certifications
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Skills (35)
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